FAQs - Frequent Asked Questions

What are your hours of service?

We operate on a 24-hour live phone answering service, with a 'real' person helping your customers 7 days a week including all bank holidays. For enquiries about our CallAnswering.me Service contact our sales line on +613 8609 1690 Monday to Friday 9.00am to 5.30pm.

What are your Terms of Service?

CallAnswering.me does not lock customers in with a contract. Quite simply our customers stay with us because they want to, not because they have to. All we require is 30 days notice to terminate the service.

How quickly can you start answering my calls?

As with everything we do, we aim to make everything about our service as easy and painless as possible. It's just a simple 3 Step process and you can be online within 10 minutes.

How do I divert my Calls?

You can divert incoming calls to CallAnswering.me by activating BT's Call Diversion from the keypad of your telephone.

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How much do you charge?

Our main services vary, but with our 7-day free trial you will have a precise indication of what your costs will be before you decide. And even then, there is no contract or set up fee.

What happens when more than one person calls at the same time?

As a CallAnswering.me customer you have all the advantages of large call centre at your service without the cost. Diverting to us effectively gives you a multi-line telephone system so calls can be handled simultaneously. Callers never get a busy signal.

How can you help a one-man band working from home?

We understand that as a sole trader your time is precious, yet you still need to care for your clients. We offer a range of services that will save you time. You can divert calls from your home study, mobile or your offices and calls will be answered in your company name with a professional manner that enhances your image.

How can you help a large company?

If you already have an established team answering your calls, you can divert your calls on an overflow basis, using us when you need the extra support of a Virtual Reception Service.

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How quickly will I receive my messages?

It is highly important to us to make sure we respond promptly to your callers so we use state-of-the-art technology to instantly send your messages via your preferred method; email, SMS/text message, fax or we can put the call seamlessly through, or if required you can call us regularly through the day to pick up messages.

You will also receive a free end of day summary report via email with every call logged, dated and time stamped so you are always in control.

How often will you invoice me?

Invoices are generated monthly and are paid by Direct Debit.

What training do you give your team?

Training is a major part of the reason for our continued success. At CallAnswering.me we are incredibly proud of our telephone operators.

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Do I have to divert to CallAnswering.me all of the time?

What is so simple about diverting to CallAnswering.me's telephone answering service is that you are always in charge of the divert, controlling how often or how little you divert to us.

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How do you answer my calls?

We answer them exactly as your personal assistant would. Calls coming into our system instantaneously activate a screen pop with all your company details and how you prefer your calls to be answered. Something like… "Thank you for calling Any Business, Anywhere, Kirsty speaking, how can I help?"

Or any other way you prefer…

Will my callers know they are through to an answer service?

We make sure that callers DO NOT detect that they are talking to a third party. We apologise if you are busy and unable to take the call. We can even call your customers on your behalf to keep them informed of progress or to confirm appointments.

What happens when a caller asks for more information or a brochure to be sent to them?

We can dispatch standard courtesy letters with your stationery and brochures in response to callers’ enquiries.

Is your trial really free?

Yes!!! 100%. There are no charges for your 7-day free trial ­ no matter what your volume of calls. It is totally no obligation too (all we ask is that you are not on holiday). On your last day you will be sent an end of trial report analysis detailing how many calls were taken and the costs you might expect should you continue the service.

If you don't want to continue using CallAnswering.me you simply un-divert your phones.

Call our sales line on +613 8609 1690 between Monday to Friday 9.00am to 5.30pm and be on line with your FREE 7 day trial in minutes!

 
 

Don't you think the above is a summary of what an outsource receptionist can do? CallAnswering.me promise to keep things simple and affordable.

For technical version of how CallAnswering.me works, click here